Never sound disheartened or angry if the call does not go in your favour, keep your emotions in check and maintain good phone posture.  Rushing off the phone with a hasty goodbye or hanging up too quickly will leave them feeling negative about your company.

 

If the call was successful and you have finalised an appointment, then thanking them in a professional and friendly manner will leave them confident about their decision to meet.

Thank_them_for_their_time

 

 

 

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