You have reached the call objective and you’re about to book the appointment so be careful not to let all your hard work go to waste! 

Don’t get too excited, remain professional and on to it as you remember to confirm all relevant contact and appointments details, nothing worse than turning up in the wrong place – or at the wrong time!

Before ending the call, repeat the appointment time and date to the client so you can be sure it has been entered correctly into their diary.


Always email your prospect to thank them for your time, confirm the appointment time and date and provide them with your contact details so they can get in touch if they need to reschedule for any reason.


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